Key Insights from Gartner Digital Workplace Summit 2023

From June 12-13, 2023, the Pharos team attended the Gartner Digital Workplace Summit in sunny San Diego, California. 

This gathering of approximately 1,000 digital workplace leaders, architects, and IT executives from around the world provided valuable insights into future trends, current tools, and the key elements of an exceptional digital employee experience (DEX).

In this blog post, we will explore the main takeaways from the event, highlighting crucial points for organizations aiming to enhance their digital workplace strategies.

#1 – IT plays a critical role in delivering a positive employee experience.

The conference began with a keynote address emphasizing the pivotal role of IT in shaping a positive employee experience, even more so than HR. As technology serves as the primary medium of engagement between companies and their employees in a hybrid work environment, organizations should prioritize technologies that remove obstacles and enable seamless digital collaboration. Tools like Slack, Teams, and Asana facilitate efficient communication and collaboration, enhancing the overall employee experience.

#2 – Infrastructure modernization is essential for advancing digital workplace maturity.

Stuart Downes from Gartner discussed the Digital Workplace maturity model, highlighting that many companies are still in the early stages of their journey. Before organizations can effectively progress to more advanced stages, they need to prioritize infrastructure modernization. By embracing easy-to-use Software-as-a-Service (SaaS) solutions like Pharos, companies can replace outdated and expensive print IT infrastructure, freeing up resources and accelerating their digital transformation efforts.

#3 – Cross-functional collaboration is key to achieving a comprehensive digital workplace strategy.

The DEX market is rapidly evolving, with multiple solutions addressing various aspects of the digital workplace. While Pharos focuses on infrastructure modernization, the event provided opportunities to engage with professionals from different backgrounds. Conversations with traditional IT professionals, knowledge management specialists, employee marketing and communications experts, and others shed light on the importance of cross-functional collaboration in achieving a comprehensive digital workplace strategy.

#4 – Harness the power of data for informed decision-making.

The abundance of data in today’s digital world was a recurring theme at the conference. A session focused on Google’s AI work highlighted the staggering volume of data being generated. Companies may not require access to the same scale of data as Google, but it is essential for organizations to collect and effectively utilize the data they do have. Various exhibitors showcased different approaches, from monitoring employee application usage to platforms like Pharos that track printing habits, demonstrating the value of leveraging data for informed decision-making.

#5 – Streamline operations and enhance security by adopting SaaS print solutions.

Print infrastructure remains a significant concern for many organizations. As one of the few remaining on-premises applications, print presents challenges for modernization efforts. Replacing traditional print systems with user-friendly SaaS applications allows organizations to streamline operations and focus on core objectives. Furthermore, the discussions at the summit highlighted the constant focus on security, with concepts like Zero Trust and Data Loss Prevention (DLP) at the forefront of many conversations, including print security.

#6 – Prioritize sustainability in digital workplace initiatives for a greener future.

Surprisingly, sustainability was not as prominent a topic as expected during the event. However, it remains an essential aspect of the digital workplace journey. Addressing sustainability concerns through eco-friendly practices and technologies should continue to be part of the ongoing conversations surrounding digital workplace initiatives.

Concluding Thoughts

The Gartner Digital Workplace Summit 2023 offered valuable insights for organizations seeking to enhance their digital workplace strategies. The event emphasized the critical role of IT in delivering a positive employee experience, the importance of infrastructure modernization, and the need for cross-functional collaboration. Leveraging data for speed and efficiency, addressing print modernization and security, and considering sustainability are also crucial elements in creating a successful digital workplace. By applying these key takeaways, organizations can stay at the forefront of digital workplace trends and create exceptional employee experiences.

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