Services Catalog
Pharos Professional Services Catalog
Pharos’ Professional Services offerings free your bandwidth-constrained IT staff for more strategic initiatives by relying on the experts at Pharos to design, implement, upgrade, and train on your Pharos solutions—getting your system up and running quickly and maximizing your technology investment. For custom services to meet your specific requirements, please reach out to your Pharos representative.
Pharos Cloud Services
| Feature Enablement | Description | Units |
|---|---|---|
| Secure Release | Pharos guides your Pharos Cloud Administrator through set up of Secure Release on up to three printers, including the employee or end user experience; device readiness evaluation; and the process of securing and unsecuring printers for mobile, device, and card reader release. | 2 |
| Direct Print | Pharos guides your designated representative through set up of Direct Print on up to three printers, including how to 1) import printers, 2) create locations, 3) assign printers to locations, 4) configure print queues, 5) manage print drivers, and 6) set up user and group synchronization with SCIM. After set up, Pharos provides a walkthrough of the employee experience to add a printer and print a document in Windows, macOS, and Chrome. | 2 |
| Fleet Analytics | Pharos guides your designated representative through set up and use of Pharos Insights’ Fleet Analytics, including the setup guide, device inventory, cost profiles and device costs, fleet dashboard and screens, personalized views, and device reports. | 2 |
| Print Analytics | Pharos guides your designated representative through set up and use of Pharos Insights’ Print Analytics, including the setup guide, print dashboard and dashboard explorer, print targets, and print scout data collection. | 2 |
| Single Sign-on | Pharos guides your designated representative through configuration and set up of Single-Sign On (SSO), enabling your Pharos Cloud administrators to sign into the web console with your company credentials. Pharos leads you through 1) configuring an OpenID Connect or SAML identity provider, 2) inviting an employee via email, and 3) the employee experience signing in using SSO credentials. | 1 |
| Policy Print | Pharos guides your designated representative through set up of Policy Print, enabling you to define and enforce print policies. After enabling policy print, Pharos provides best practices on what print policies to create and reviews the employee experience when a print policy is triggered. | 1 |
| User Registrations | Pharos leads you through the process of 1) importing users and card info, 2) removing user registrations, and 3) enabling and changing the API authorization key. | 1 |
| Print User Info | Pharos provides guidance on 1) print scout collected print job information 2) directory service user field mapping, and 3) manual, scheduled, and automatic import options. | 1 |
| Analytics Data API | Pharos helps you connect to the API endpoints that enable extraction of Pharos Insights data for reporting purposes and provides guidance on enabling and changing the authorization key and exporting data using PowerShell, curl, and Power BI Desktop. | 1 |
| Data Privacy | Pharos provides you with information on 1) where data is stored, 2) what data is collected and how it is protected, 3) how to configure print scout data collection options to support your data privacy requirements, and 4) how to configure data anonymization settings. | 1 |
| Secure Release Add-Ons | Description | Units |
|---|---|---|
| Mobile Printing | Pharos guides your Pharos Cloud Administrator through set up of mobile printing so users can submit print jobs to Pharos-secured printers from a mobile device. After enabling mobile submission, Pharos takes you through the employee experience, including installing a configuration profile on an iOS device and printing a document from Android and iOS. | 1 |
| Job Retention | Pharos guides your Pharos Cloud Administrator through set up of job retention to ensure print jobs are not released until the user is at the device to collect the job. Pharos guides you through 1) setting up and configuring job retention periods and 2) the employee experience of releasing jobs at the printer using a card reader. | 1 |
| Guest Printing | Pharos guides your Pharos Cloud Administrator through set up of guest printing so non-employees can print documents at your organization. Pharos takes you through 1) the process of adding guest users, 2) enabling guest submission, and 3) the guest experience of submitting print jobs from the web. | 1 |
| Software Deployment | Description | Units |
|---|---|---|
| Windows Print Scout | Pharos leads your Pharos Cloud Administrator or designated representative through deployment of Windows Print Scout to users’ computers. Pharos provides a guide on 1) planning your deployment, 2) setting up Print Scout in Pharos Cloud, 3) deploying Print Scout using Microsoft System Center Configuration Manager (SCCM), 4) confirming Print Scout is functioning correctly, and 5) deploying Print Scout updates. | 1 |
| macOS Print Scout | Pharos leads your Pharos Cloud Administrator or designated representative through deployment of macOS Print Scout to users’ computers. Pharos provides a guide on 1) planning your deployment, 2) setting up Print Scout in Pharos Cloud, 3) deploying Print Scout using Jamf, 4) confirming Print Scout is functioning correctly, and 5) deploying Print Scout updates. | 1 |
| Chrome Print Scout | Pharos leads your Pharos Cloud Administrator or designated representative through deployment of Chrome Print Scout to users’ computers. Pharos provides a guide on 1) planning your deployment, 2) setting up Print Scout in Pharos Cloud, 3) deploying Print Scout using Google Admin console, 4) confirming Print Scout is functioning correctly, and 5) deploying Print Scout updates. | 1 |
| Uniprint Suite | Pharos provides guidance on the set up and use of Uniprint Suite, a comprehensive print management solution for higher education institutions. | 1 |
Blueprint Services
| Feature Enablement | Description | Units |
|---|---|---|
| Secure Release | Pharos guides your Pharos Blueprint Administrator through set up of Blueprint Secure Release on up to three printers, including 1) setting up and testing an authentication method, 2) creating terminals, 3) configuring device details, 4) setting up print groups, 5) adding managed devices, 6) setting up secure queues assigned to print groups, and 7) setting default settings and default terminal type configurations. Once installed, Pharos will review the employee experience. | 3 |
| Print Center | Pharos guides your Pharos Blueprint Administrator through administration of Print Center, the web portal your employees will use, including how to 1) manage quotas for a group, 2) view Secure Release events, 3) view overall system health, 4) customize the look and feel, 5) secure printers using Sentry Print, 6) generate QR codes, and 7) configure MobilePrint and Sentry Print settings. | 1 |
| Employee HR Import | Pharos shows your Pharos Blueprint Administrator how to create or update employee records using a comma-separated values (CSV) import file and the HR LDAP importer tool using the standard Human Resource Data import file type. | 2 |
| Employee Identifier Import | Pharos leads your Pharos Blueprint Administrator through an employee identifier import, including creating an import file using the standard Identifier Translation Data import file type, and mapping your actual identifiers (employee, network, card) to each other using a comma-separated values (CSV) import file. | 1 |
| Reporting | A Pharos Specialist reviews the list of reports in Blueprint, their purpose, target audience, and filtering parameters with your Pharos Blueprint Administrator and demonstrates how to access, generate, export, and schedule a report of their choosing and publish it to the data warehouse. | 1 |
| Policy Print | Pharos helps your Pharos Blueprint Administrator configure Policy Print and provides a walkthrough of its features and functionality and best practices for designing effective print policies so you can change employee behavior and educate employees of mindful printing habits at the point of job submission. | 2 |
| SNMP Configurations | Pharos guides your Pharos Blueprint Administrator through how to 1) set up SNMP v1/v2 and SNMP v3 configurations, 2) set the precedence of configurations, 3) replicate SNMP configurations to Collectors, and 4) manage and test the SNMP configuration per device so you can perform a device status check or meter read collection. | 1 |
| Costing Models | Pharos shows your Pharos Blueprint Administrator how to 1) create and duplicate a costing model, 2) configure cost lines, 3) associate a costing model to a device or model, and 4) change or remove the associated costing model from a device or model. Pharos will help configure rules that determine the cost of print or copy jobs based on a combination of paper size, device and job properties. | 1 |
| Secure Release Add-Ons | Description | Units |
|---|---|---|
| Sentry Print for Blueprint Deployment | Pharos leads you through the process to secure up to three supported printers with Sentry Print for Blueprint. Pharos provides guidance on how to 1) prepare the devices, 2) secure the printers using Sentry Print, and 3) test workflows after deployment. | 1 |
| iMFP to Sentry Print for Blueprint Migration | Pharos guides your Pharos Blueprint Administrator through migration of up to three supported printers from iMFP to Sentry Print, including 1) preparing the devices for Sentry Print, 2) unsecuring printers using iMFP, 3) removing the associated terminal records, 4) securing the printers using Sentry Print, and 5) testing workflows after migrating. | 2 |
| iMFP Deployment | Pharos leads your Pharos Blueprint Administrator through the process to secure up to three supported printers with iMFP, including how to 1) prepare the devices, 2) create the associated terminal records, 3) secure the printers using iMFP, and 4) test workflows after deployment. | 1 |
| Delegate Printing Configuration | Pharos guides your Pharos Blueprint Administrator though set up and walkthrough of Delegate Printing so employees can designate others to release documents on their behalf. | 1 |
| Guest Printing Configuration | Pharos guides set up and walkthrough of Guest Printing so non-employees (visitors, contractors, etc.) can print documents without requiring user accounts in your directory system. | 1 |
| Email and PIN Configuration | Pharos guides your Pharos Blueprint Administrator through set up of the email and PIN authentication. Pharos also walks through the employee experience to 1) create a PIN, 2) logon to Print Center, 3) register a new card, and 4) authenticate with keyboard credentials at a secure printer. | 1 |
| QR Code Release | Pharos guides your Pharos Blueprint Administrator through configuration of QR code release and how to customize, generate, and download QR code labels to attach to printers. This includes how to change the printer information displayed on the labels and how the elements in the labels are laid out. | 1 |
| Sentry Print Theme | Pharos provides guidance and walkthrough on customizing the look and feel of Sentry Print to match your company’s branding requirements. | 1 |
| Pharos IPP Service | Pharos guides your Pharos Blueprint Administrator through configuration of your IPP service, enabling employees to submit print jobs to Secure Release using the IPP protocol over an encrypted connection, including how to 1) configure the Pharos IPP Service, 2) assign a compatible authentication method, 3) change the supported finishing options, and 4) deploy the Pharos IPP print queue to clients. | 3 |
| Secure Release Print Queue | Pharos guides your Pharos Blueprint Administrator through set up and walkthrough of two secure release printer queues, including how to 1) install a print driver, and 2) create, configure, and enable a print queue for Secure Release. | 1 |
| Print Center Add-Ons | Description | Units |
|---|---|---|
| Print Center Theme | Pharos guides your Pharos Blueprint Administrator through customization of Print Center to match the look and feel of your organization by changing the login page, logos, colors, text, and adding links to other sites or documents. | 1 |
| Quota Management | Pharos guides your Pharos Blueprint Administrator through set up of Quota management, enabling you to impose limits on the number of pages that employees or groups can print and copy monthly. Pharos shows how to configure and manage quotas, email server settings, and email notifications in Print Center. | 1 |
| Software Deployment | Description | Units |
|---|---|---|
| Blueprint Installation | Pharos guides your Pharos Blueprint Administrator through installation of Blueprint on your servers in a single environment (e.g., Test, UAT, Production). The installation includes the Analyst server and up to two Collector servers. Please contact Pharos for pricing on additional Collector servers. | 3 |
| Blueprint Upgrade | Pharos guides your Pharos Blueprint Administrator through an upgrade of Blueprint and additional licensed software on your servers in a single environment (e.g., Test, UAT, Production), including the Analyst server and up to two Collector servers. An in-place Windows server OS upgrade may accompany the Pharos upgrade. Please contact Pharos for pricing on additional Collector servers. | 3 |
| Blueprint Server Migration | Pharos guides your Pharos Blueprint Administrator through a migration of Pharos software, configurations, and processes from current servers to new servers. The migration will upgrade Blueprint and additional licensed software in a single environment (e.g., Test, UAT, Production). Pharos provides guidance on how to migrate clients and printers to the new servers. The migration includes the Analyst server and up to two Collector servers. Please contact Pharos for pricing on additional Collector servers. | 6 |
| Print Scout | Pharos guides creation and testing of a Print Scout deployment package for Windows and macOS with optional components such as Secure Release mode and IPP queue, including how to install, upgrade, and uninstall the Print Scout using your software deployment tool. | 3 |
| MobilePrint | Pharos guides your Pharos Blueprint Administrator through deployment of MobilePrint, including how to install and configure MobilePrint on your servers in a single environment (e.g., Test, UAT, Production). The installation includes the Workflow/Worker server and up to two Worker servers. Please contact Pharos for pricing on additional Worker servers. | 3 |
| Toner Savings | Pharos guides your Pharos Blueprint Administrator through an installation and configuration of Toner Savings on your servers in a single environment (e.g., Test, UAT, Production). The install includes both the Coordinator server and client component on a workstation running Print Scout. | 3 |
| Scripting | Description | Units |
|---|---|---|
| Authentication Method Scripting | Please contact Pharos for pricing on a custom authentication method script. | Contact Pharos |
Uniprint Services
| Software Deployment | Description | Units |
|---|---|---|
| Single Server Uniprint Migration | Pharos guides your Pharos Uniprint Administrator through a migration of Pharos Uniprint software, configurations, and processes from a single server running all Pharos Uniprint services to another server. The migration will upgrade Uniprint and MobilePrint in a single environment (e.g., Test, UAT, Production). Pharos also provides guidance on how to migrate clients and printers to the new server. | 1 |
| Multiple Server Uniprint Migration | Pharos guides your Pharos Uniprint Administrator through migration of Pharos Uniprint software, configurations, and processes from your current servers to new servers. The migration will upgrade Uniprint and MobilePrint in a single environment (e.g., Test, UAT, Production). Pharos provides guidance on how to migrate clients and printers to the new servers. The migration includes the Principal Server and up to three Print Servers. Please contact Pharos for pricing on additional Print Servers. | 3 |
| Single Server Uniprint Upgrade | Pharos guides your Pharos Uniprint Administrator through an upgrade of Uniprint and MobilePrint on a single server running the Pharos services in a single environment (e.g., Test, UAT, Production). An in-place Windows server OS may accompany the Pharos upgrade. | 1 |
| Multiple Server Uniprint Upgrade | Pharos guides your Pharos Uniprint Administrator through an upgrade of Uniprint and MobilePrint on your servers in a single environment (e.g., Test, UAT, Production). An in-place Windows server OS may accompany the Pharos upgrade. The upgrade includes the Principal Server and up to three Print Servers. Please contact Pharos for pricing on additional Print Servers. | 3 |
| Scripting | Description | Units |
|---|---|---|
| Custom Billing Script | Please contact Pharos for pricing on a custom billing script. | Contact Pharos |
| Custom Login Script | Please contact Pharos for pricing on a custom login script. | Contact Pharos |
| Custom Plug-in Script | Please contact Pharos for pricing on a custom plug-in script. | Contact Pharos |
Any Platform
| General Services | Description | Units |
|---|---|---|
| Pharos Training Session | Pharos provides two 90-minute remote training sessions and two 30-minute post training follow-up on your selected training topics. The training slides, relevant documentation, and recorded sessions are shared with you. | 1 |
| Documentation creation | Please contact Pharos for pricing on formation of documentation. | Contact Pharos |
| Procedure formation | Please contact Pharos for pricing on formation of a procedure. | Contact Pharos |
| Custom report | Please contact Pharos for pricing on formation of a custom report. | Contact Pharos |
| Special Situations resolution | Please contact Pharos for pricing on resolving special situations. | Contact Pharos |
| General Services | Description | Units |
|---|---|---|
| Pharos Training Session | Pharos provides two 90-minute remote training sessions and two 30-minute post training follow-up on your selected training topics. The training slides, relevant documentation, and recorded sessions are shared with you. | 1 |
| Documentation creation | Please contact Pharos for pricing on formation of documentation. | Contact Pharos |
| Procedure formation | Please contact Pharos for pricing on formation of a procedure. | Contact Pharos |
| Custom report | Please contact Pharos for pricing on formation of a custom report. | Contact Pharos |
| Special Situations resolution | Please contact Pharos for pricing on resolving special situations. | Contact Pharos |
| Optimization | Description | Units |
|---|---|---|
| Color Printing Analysis | A Pharos Specialist will analyze your print data to identify opportunities for optimization, share best practices, and provide recommendations on how to reduce color print volumes and an analysis of projected cost savings. | 3 |
| Duplex Printing Analysis | Pharos will analyze your print data, share best practices, and provide recommendations on driving duplex printing to reduce costs. | 3 |
| Page Count Utilization Analysis | Pharos will analyze your print volume data to identify potential “hotspots” to investigate, share best practices, and provide recommendations on how to reduce print volumes. | 3 |
| Printer Utilization Analysis | Pharos will analyze your fleet, print volumes, physical locations and user behaviors to identify the savings that can be realized by improving printer distribution and right-sizing and right-featuring your fleet. | 3 |
| Normalization Rules | With a mobile/hybrid workforce many virtual printers can be created in your environment, which can make reporting and analysis more time consuming. Pharos will analyze your “disconnected virtual” devices, share best practices, provide recommendations, and provide training on the methods to remediate them. | 5 |
Optimize Print with Pharos
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