Selecting Print Management Software Solutions: Red Flags to Look Out For

When vetting cloud print management software, it’s important to keep an eye out for potential red flags that could indicate a less-than-optimal solution. Here are some common red flags to be aware of:

Limited or no support for your current printing infrastructure

If the print management software does not support your current printing infrastructure, it could lead to compatibility issues and extra costs down the line.

Poor security features

Security is a critical concern when it comes to printing, so if the print management software lacks robust security features such as user authentication, access control, or encryption, it could put your organization’s data and devices at risk. You should also ask the potential vendor how their solution fits within a zero-trust security framework.

Complex or difficult-to-use user interface

The user interface of the print management software should be intuitive, user-friendly, and easy to navigate. If the interface is overly complex, difficult to use, or requires extensive training, it could hinder adoption and productivity.

Inadequate reporting and analytics

The ability to track and analyze printing behavior is essential for optimizing costs and improving productivity. If the print management software lacks comprehensive reporting and analytics, it could make it challenging to gain insights into your printing infrastructure and make informed decisions.

Poor scalability or limited capacity

Your organization’s printing needs may grow over time, so it’s important to select a print management software that can scale to meet your needs. If the software has limited capacity or scalability, it could result in the need to purchase a new solution in the future.

Unreliable or slow performance

Printing is a critical function in many organizations, so any performance issues with the print management software could result in productivity losses, downtime, and frustrated employees.

Limited or no customer support

If the print management software provider offers limited or no customer support, it could be challenging to get help when issues arise or questions need to be answered.

Hidden or unexpected costs

Some print management software providers may offer low initial costs but charge extra for add-ons, maintenance, support, or upgrades. Make sure to carefully review the pricing model and contract to avoid any unexpected costs.

Overall, when vetting cloud print management software, it’s essential to thoroughly research and evaluate the solution to ensure it meets your organization’s needs, is compatible with your current infrastructure, and offers reliable performance and robust security features.