Pharos Welcomes New Leaders to Elevate Customer Experience and Accelerate Growth

West Henrietta, NY, October 20, 2025 — Pharos Systems International, the leader in PrintOps, today announced two key additions to its leadership team: Caitlin Cook as Vice President of Customer Experience, and Chris Honeycutt as CFO. These appointments mark an important milestone in Pharos’ continued commitment to elevating the customer experience, driving innovation, and enabling sustainable growth.

Cook and Honeycutt bring deep expertise in building high-performing organizations and aligning operations to deliver lasting value for customers. Cook, an accomplished Customer Success executive, has spent her career improving the customer experience and ensuring that every interaction drives meaningful outcomes. She is known for designing customer success strategies that enhance satisfaction, strengthen relationships, and translate feedback into measurable business value. Honeycutt, a seasoned financial leader, has guided fast-growing companies through strategic growth and transformation. Together, they will play pivotal roles in advancing Pharos’ mission to deliver exceptional customer experiences and sustainable business performance.

The addition of Cook and Honeycutt reflects Pharos’ strategic focus on innovation, customer-centricity, and the continued elevation of the customer experience across every touchpoint. As Pharos expands its leading cloud-based print management platform and service capabilities, their leadership will help ensure that every decision is made with the customer in mind.  A hallmark of this commitment is Pharos’ industry-leading, in-house customer support team, which provides fast, expert, and personalized assistance that reinforces the company’s enterprise-focused reputation for reliability, excellence, and partnership.

“Bringing Caitlin and Chris onto our leadership team represents an exciting step forward for Pharos,” said Josh Orum, CEO of Pharos. “Caitlin’s dedication to improving the customer experience and delivering greater value, combined with Chris’s deep financial acumen and strategic vision, will strengthen our foundation as we continue to scale. Their leadership embodies what Pharos stands for: putting our customers first, innovating with purpose, and executing with excellence.”