Please take a few minutes to fill out our survey and let us know how we're doing.

1. Do you receive your Pharos product support from:  

   Pharos Reseller

   Pharos Support Directly

2. What is your preferred way to communicate with Pharos Support?  

   Email

   Phone

3. Are you able to obtain Technical Product Support when needed?  

   Yes

   No

4. Have you used the Pharos Knowledge Base? (If No skip to question 6)  

   Yes

   No

5. Rate the Pharos Knowledge Base in the following areas:

   	Poor				Superior
   	1	2	3	4	5
   Ease of use
   Quality of information
   Searches return needed information

   
   
6. Do you work for a Pharos Reseller?  

   Yes

   No

7. Based on your experience rate Pharos Technical Support in the following areas:

   	Poor				Superior
   	1	2	3	4	5
   Quality of advice
   Promptness of response
   Professionalism of support representatives
   Ease of contacting support
   Support representative knowledge
   Your overall impression of Pharos Support
   Against other technical support groups

   
   
8. Would you like Pharos Technical Support to follow-up with you about your experience?:  

   Yes

   No