Pharos 8.0 Hot Fix 1

Pre-install

This Hot Fix is compatible with the 8.0 release of Pharos.

Installation

This Hot Fix applies to the Pharos Print Server, and should be applied to all Print Server PCs.

To apply this Hot Fix:

  1. Stop the Pharos Print Server service.
  2. Copy the PServer.exe executable to the Pharos\bin directory, overwriting the existing file.
  3. Restart the Pharos Print Server service.

After applying this update, the Print Server's version number will be 8.0.4790.

Details

This Hot Fix addresses the following issues:

  • If the printer object corresponding to a Pharos Spool Queue was deleted in the Windows printer dialog, this would result in either some or all print jobs not being visible within Pharos Web Remote. The application of this Hot Fix ensures that queued print jobs are displayed correctly in Remote.

  • Under certain conditions, the JobArrival events were not always being fired for all print jobs received by the Print Server. The application of this Hot Fix ensures that all print jobs are correctly handled on arrival.

  • Unexpected logging ouptut from the IPBilExt.exe plug-in recorded in the Print Server log could cause the Print Server to crash. The application of this Hot Fix ensures that unexpected logging output is correctly handled.

  • Under certain conditions, certain printers may update an error status either incorrectly or with poor timing, resulting in jobs being lost when they could have been printed correctly. A workaround has been added to the Print Server to allow the bypassing of the reported error states. For details on how to implement the workaround, please contact Pharos Support.

  • It was not possible to set the Server HostName record in the Pharos Server Configuration to use either a Fully-Qualified Domain Name or a DNS Alias. This would result in some Popup clients not being able to connect to the Service. The application of this Hot Fix allows the use of Fully-Qualified Domain Names or DNS Aliases. To update your server to use a FQDN or Alias:

  1. Update the Print Server service as per the Installation instructions above.
  2. In Pharos Administrator, under the Server Configuration context, update the HostName entry to include the FQDN or Alias.
    (Include the full name here, rather than using the Domain name field.)
  3. Issue a Change Control.
  4. In the Windows Services dialog, restart the Pharos Print Service.
    This may need to be attempted twice. If the service cannot be started, update the following Registry entry to include the FQDN:
    HKLM\Software\Pharos\MachineName
  5. Update the Packages Global Settings to use the FQDN for the 'Packages Download & Update Location' (if not done already).
  6. Issue a second Change Control.
  7. Rebuild all Packages.

Need Help?

If further assistance is required, contact your Pharos Authorized Reseller.


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